MONDAY - FRIDAY

51 NEWARK STREET, SUITE 404 C, HOBOKEN -ELEVATOR BUILDING

2 HOUR METER PARKING. MAKE SURE TO PARK ON THE SIDE WITH THE WHITE SIGN. AVOID THE SIDE WITH THE GREEN SIGN. PARKING GARAGE AT 215 HUDSON STREET ABOUT 1.5 BLOCKS NORTH OF THE OFFICE

YOU ARE RESPONSIBLE FOR INFORMING US OF ANY INSURANCE COVERAGE CHANGES FOR YOU AND YOUR BABY

GETTING READY FOR AN OFFICE CONSULT

• Our administrative assistant will be live scribing every consult to ensure optimal health record keeping and the expediency of delivery of care plans and physician reports.

• We are a teaching practice and during most consults we will have a new IBCLC or an intern present observing and participating. If you are not comfortable with a student participating, you must indicate it during the booking process. We reserve the right to reschedule your appointment based on availability with no students.

• The intake form MUST BE completed in its ENTIRETY and submitted two days before your consult or when you book, whichever is first!

• You MUST complete the covid19 screening the morning of your scheduled appointment.

• If you have any symptoms prior to the consult, you MUST inform us ASAP and your appointment will be moved to telehealth.

• At this time only the lactating parent, one support person, and the baby/babies are permitted.

• An EFFECTIVE and properly fitted mask, that covers the nose in its entirety and the mouth all the way down to under the chin, must be worn AT ALL TIMES.

• Removing your mask at any time during the consult, other than for drinking water, is grounds for terminating services.

• If you violate terms of services by removing your mask and the consultation must be terminated, no refund will be provided. If you are an Aetna patient, you will be billed directly if services must be terminated due to mask protocol violation.

• Baby should be fed following hunger cues. If baby gets hungry the hour before the scheduled time give a small comfort feed or a small snack if using a bottle. Please do not give a full meal within the hour or less before the consult or I will not be able to properly assess feeding.  

• We will spend a lot of time together make sure that you have eaten and hydrated well prior to your appointment. You should have a bottle of water for yourself.

WHAT TO BRING WITH YOU

• You MUST wear a properly fitting effective mask fully covering your nose and mouth fitting down under your chin, AT ALL TIMES! NO EXCEPTIONS!!!

• Make sure you have the pump you are using cleaned and fully assembled including attached bottles. Bring all flange sizes that you have. If you have a Spectra, Motif, Baby Buddha, or Dr. Brown pump only bring the bottles, flanges and the duckbills.

• Dress baby in clothes that are easy to remove for weight check.

• You must bring 2 receiving blankets.

• Your baby will need to be undressed down to a clean diaper and will be weighed before you start feeding. The baby must remain in just a diaper during the feeding and post feeding weight check. We will use one of the blankets you bring to wrap baby during the feed.

• Bring any feeding aides, such as nipple shields, shells, hydrogel pads, or others.

• If you are supplementing baby bring a bottle with milk.  

• If you are not supplementing but baby has either been actively losing weight or not effectively gaining weight, you must bring a bottle and either human milk or formula in the event that baby needs to be supplemented.

• Write down all the questions you have.  It can be difficult to get all the work and education done in one single visit.

• Parking: Meter 2 hour street parking. If you are not a Hoboken resident, make sure to only park on the side with WHITE SIGNS! Parking garage at 215 Hudson Street.

WHAT TO EXPECT FROM US

• We will take ALL precautions and follow all CDC recommended covid19 safety protocols in the office and in our personal lives.

• An organic, unscented sanitizer is available so you can clean your hands when you arrive and at any additional time that you may want to.

• We wear a mask all the time we are in an indoor space outside of our own homes.

• We will monitor ourselves for any symptoms on a daily basis.

• If we have any symptoms prior to our appointment, we will notify you immediately and will move our consultation to a tele-health appointment or will reschedule, depending on your preference.

• We will sanitize all equipment, including any computer, phone or tablet we use during our consult, prior to your arrival and after each client leaves.

• We will run a high quality air filter all day while seeing patients and will set it to its highest setting for 30 minutes prior to your arrival.

• We will wear a surgical mask over my nose and mouth down to under my chin at all times, except if we need to drink some water.

• We will sanitize our hands throughout the consult.

• We will wear gloves any time we are doing any oral assessment for your baby.

• We will use a clean, new, disposable chuck pad on the sanitized changing table.

• We will use your own baby blanket on the sanitized scale before we weigh your baby.

• We do not smoke, or wear any perfumes or scented body products. 

• We will provide you with a written care plan via a secure client portal on the same day as your consult.

• We do not text and do not use regular email to make sure that your private information is kept secure. Once you book your appointment all communication must take place through the secure client portal. Make sure to check your junk mail if you do not see the invitation to the portal and once you accept it save the email and password for ongoing access.

AETNA MEMBERS/CLIENTS

ONCE YOUR BABY IS BORN, WE HAVE TWO CLIENTS THAT WE PROVIDE SERVICES FOR AND WE BILL FOR BOTH FOR EACH CONSULT. ANY CONSULT THAT INVOLVES ASSESSMENT, RECOMMENDATIONS AND A CARE PLAN FOR YOUR BABY AND YOU WILL BE BILLED TO YOUR INSURANCE FOR EACH OF YOU.

YOU ARE RESPONSIBLE FOR INFORMING US OF ANY INSURANCE COVERAGE CHANGES FOR YOU AND YOUR BABY

It is your responsibility to check with Aetna to ensure that you are covered for lactation services. Even though Aetna may tell you that you are covered 100 percent, it is possible that some Aetna plans may assign you a ‘Patient Responsibility’ fee which will be charged to the card you have on file. If only your baby is covered under Aetna and you, the lactating parent, are not covered under Aetna, you MUST book a self-pay consult. If your baby is not on the lactating parent’s Aetna plan you must book the baby not on plan appointment and you must pre-pay the appropriate fee for each appointment.

Aetna typically assigns patient financial responsibility to telehealth consults which varies from plan to plan.

Your claim(s) will be submitted to Aetna for payment. If Aetna applies any portion of the fees towards a deductible or otherwise charges a coinsurance payment your card on file will be charged for the patient responsibility amount. By scheduling your consult, you grant us permission to communicate with Aetna regarding the services provided to you and your baby(ies) and you agree to our payment policies.

CIGNA + BCBS MEMBERS/CLIENTS

YOU ARE RESPONSIBLE FOR INFORMING US OF ANY INSURANCE COVERAGE CHANGES FOR YOU AND YOUR BABY

It is your responsibility to check with Lactation Network to ensure that you are covered for lactation services.

TELE-HEALTH DISCLAIMER

There are inherent limitations because a digital suckling assessment and a physical breast/chest can not be completed. Potential risks to the technology used for telehealth, are beyond the control of the provider, including interruption of connectivity, unauthorized access, and other technical difficulties.

LANGUAGE

If we have used any language that has caused you harm or if there is a better option that we could use, please let us know.

CANCELLATION POLICY

Appointments canceled with less than 48 hour notice will be charged the FULL consult fee which is not covered by insurance. ALL fees for services are non-refundable and expire 60 days after the original purchase. The payment and no refund policy is SEPARATE from the cancellation policy. Refunds will NOT be issued once you book. Each client is responsible for all fees associated with each consult. Payment is charged at the time the appointment is scheduled. By scheduling your consult, you grant me permission to communicate with your insurance company regarding the services provided to you and to your child(ren).

Rental agreements: no refunds will be issued for any unused part of the rental terms. All equipment must be returned the day prior to the scheduled new charge in order to avoid being charged for a new rental term.

OFFICE CONVENIENTLY LOCATED AT 51 NEWARK STREET, SUITE 404 C, HOBOKEN