ILLNESS POLICY
We do not do consultations if we have, or have had within the previous 24 hours, a fever, respiratory symptoms like a cough or sore throat, if we have been diagnosed with a communicable illness, or if we have had known exposure to someone with any communicable illnesses.
We sanitize our equipment before you enter the office. We sanitize our hands before you arrive and throughout the consult.
By agreeing to The Lactation Place’s illness policy you are confirming that you and no-one in your household, including your baby:
Has or have had, within the previous 24 hours, a fever higher than 99 degrees or any respiratory symptoms such as a cough, shortness of breath, or a sore throat
Has, or has not had within the previous 24 hours, any cold or flu-like symptoms
Has not been diagnosed with any communicable diseases within the last 10 days
Has not had contact with a person with a diagnosed communicable illness within the last 10 days
You MUST contact us before the consult if any of the above noted symptoms develop prior to our scheduled home consult. We will switch to a telehealth consult.
AETNA MEMBERS/CLIENTS
ONCE YOUR BABY IS BORN, WE HAVE TWO CLIENTS THAT WE PROVIDE SERVICES FOR AND WE BILL FOR BOTH FOR EACH CONSULT. ANY CONSULT THAT INVOLVES ASSESSMENT, RECOMMENDATIONS AND A CARE PLAN FOR YOUR BABY AND YOU WILL BE BILLED TO YOUR INSURANCE FOR EACH OF YOU.
YOU ARE RESPONSIBLE FOR INFORMING US OF ANY INSURANCE COVERAGE CHANGES FOR YOU AND YOUR BABY
It is your responsibility to check with Aetna to ensure that you are covered for lactation services. Even though Aetna may tell you that you are covered 100 percent, it is possible that some Aetna plans may assign you a ‘Patient Responsibility’ fee which will be charged to the card you have on file. If only your baby is covered under Aetna and you, the lactating parent, are not covered under Aetna, you MUST book a self-pay consult. If your baby is not on the lactating parent’s Aetna plan you must book the baby not on plan appointment and you must pre-pay the appropriate fee for each appointment.
Aetna typically assigns patient financial responsibility to tele-health consults which varies from plan to plan.
CIGNA + BCBS MEMBERS/CLIENTS
YOU ARE RESPONSIBLE FOR INFORMING US OF ANY INSURANCE COVERAGE CHANGES FOR YOU AND YOUR BABY
It is your responsibility to check with Lactation Network to ensure that you are covered for lactation services.
TELE-HEALTH DISCLAIMER
There are inherent limitations because a digital suckling assessment and a physical breast/chest can not be completed. Potential risks to the technology used for tele-health, are beyond the control of the provider, including interruption of connectivity, unauthorized access, and other technical difficulties.
LANGUAGE
If we have used any language that has caused you harm or if there is a better option that we could use, please let us know.
CANCELLATION POLICY
Appointments canceled with less than 48 hour notice will be charged the FULL consult fee which is not covered by insurance. ALL fees for services are non refundable and expire 60 days after the original purchase. The payment and no refund policy is SEPARATE from the cancellation policy. Refunds will NOT be issued once you book. Each client is responsible for all fees associated with each consult. Payment is charged at the time the appointment is scheduled. By scheduling your consult, you grant me permission to communicate with your insurance company regarding the services provided to you and to your child(ren).
Rental agreements: no refunds will be issued for any unused part of the rental terms. All equipment must be returned the day prior to the scheduled new charge in order to avoid being charged for a new rental term.