“Today we officially wrapped up our last lactation consulting session with Rebeca Four who came to help us during the most difficult first weeks of our baby boy’s life. For Andrea, breastfeeding was the most stressful experience when we came home. She (Rebeca) spent hours with us and took the time to not only educate us but also improve all our methods which helped the process. After her program, Julian has been gaining weight at an amazing pace and as a parent, there is no better feeling than this!! This was by far one of our best post pregnancy investments we’ve made and we will forever recommend her!! Thank you so much Rebeca!!”
FOLLOW UP POLICY FOR ALL SERVICES
YOU ARE RESPONSIBLE FOR INFORMING US OF ANY INSURANCE COVERAGE CHANGES FOR YOU AND YOUR BABY
Follow ups apply only to current established clients. If you have seen another provider and are seeing us for the first time you do not qualify for a follow up consultation. You must schedule an initial consultation if it is your first time seeing us with this particular baby. Initial consults are required for each birth.
Any communication must take place through the secure client portal. You are required to accept the invitation to the portal in order to have any communication.
There is no text messaging or email available.
The secure client portal is monitored Monday through Friday from 10 AM to 4 PM.
All queries will be answered within 48 operating business hours from receipt of communication through the secure client portal.
Answers to basic questions about your specific care plan are provided for up to 3 days after your consultation.
AETNA CLIENTS: typically have 6 consultations (total, NOT per lactation provider) available. Book your follow up consult here.
CIGNA, BCBS and ANTHEM CLIENTS: typically you will receive written pre-authorization from The Lactation Network for 6 or unlimited consultations. It is your responsibility to apply for and confirm your pre-authorization. Book your follow up consult here.
SELF PAY CLIENTS: have options for in-office and tele-health follow up. Find more information on self-pay follow up consultations here.
AETNA MEMBERS/CLIENTS
ONCE YOUR BABY IS BORN, WE HAVE TWO CLIENTS THAT WE PROVIDE SERVICES FOR AND WE BILL FOR BOTH FOR EACH CONSULT. ANY CONSULT THAT INVOLVES ASSESSMENT, RECOMMENDATIONS AND A CARE PLAN FOR YOUR BABY AND YOU WILL BE BILLED TO YOUR INSURANCE FOR EACH OF YOU.
YOU ARE RESPONSIBLE FOR INFORMING US OF ANY INSURANCE COVERAGE CHANGES FOR YOU AND YOUR BABY
It is your responsibility to check with Aetna to ensure that you are covered for lactation services. Even though Aetna may tell you that you are covered 100 percent, it is possible that some Aetna plans may assign you a ‘Patient Responsibility’ fee which will be charged to the card you have on file. If only your baby is covered under Aetna and you, the lactating parent, are not covered under Aetna, you MUST book a self-pay consult. If your baby is not on the lactating parent’s Aetna plan you must book the baby not on plan appointment and you must pre-pay the appropriate fee for each appointment.
Aetna typically assigns patient financial responsibility to tele-health consults which varies from plan to plan.
Your claim(s) will be submitted to Aetna for payment. If Aetna applies any portion of the fees towards a deductible or otherwise charges a coinsurance payment your card on file will be charged for the patient responsibility amount. By scheduling your consult, you grant us permission to communicate with Aetna regarding the services provided to you and your baby(ies) and you agree to our payment policies.
CIGNA + BCBS MEMBERS/CLIENTS
YOU ARE RESPONSIBLE FOR INFORMING US OF ANY INSURANCE COVERAGE CHANGES FOR YOU AND YOUR BABY
It is your responsibility to check with Lactation Network to ensure that you are covered for lactation services.
TELE-HEALTH DISCLAIMER
There are inherent limitations because a digital suckling assessment and a physical breast/chest can not be completed. Potential risks to the technology used for tele-health, are beyond the control of the provider, including interruption of connectivity, unauthorized access, and other technical difficulties.
LANGUAGE
If we have used any language that has caused you harm or if there is a better option that we could use, please let us know.
CANCELLATION POLICY
Appointments canceled with less than 48 hour notice will be charged the FULL consult fee which is not covered by insurance. ALL fees for services are non refundable and expire 60 days after the original purchase. The payment and no refund policy is SEPARATE from the cancellation policy. Refunds will NOT be issued once you book. Each client is responsible for all fees associated with each consult. Payment is charged at the time the appointment is scheduled. By scheduling your consult, you grant me permission to communicate with your insurance company regarding the services provided to you and to your child(ren).
Rental agreements: no refunds will be issued for any unused part of the rental terms. All equipment must be returned the day prior to the scheduled new charge in order to avoid being charged for a new rental term.